Contact Us
Consultation: japanpharm@gmail.com  +380 (67) 7874903  +7 (707) 2610010  +7 (952) 2038808

FAQ

 

Are you able to specify a delivery date?

With international mail, it is not possible to specify an exact delivery date, although common shipping time frames vary between 8 to 12 business days.

Why are the prices so low? Should I be worried about the quality of the products or that they are imitation products?

The products are purchased on our behalf from reliable pharmaceuticals wholesalers subject to the control of pharmacists etc. in the country of purchase. We do not sell medications or medical supplies that are counterfeited or of a different quality from the ones sold within Japan.

Is the price inclusive of tax? How about the custom clearance issue?

Prices are exclusive of tax. It is the customer’s/importer’s responsibility to pay any customs duties that may be charged. In case of failing to make it through customs, please deal with it by yourselves. We can not reship you again in this case. Please make sure about Private Import for Drugs of your country before you order to us.

Am I allowed to cancel my order?

If your order is not paid yet, you can cancel by yourself in your account. But in case of your order once completed, then unfortunately we are unable to accept cancellations for any reason.

Am I allowed to change my order?

Unfortunately it is not possible to change. Please ensure to check your order thoroughly before purchasing to avoid any disparities.

What payment methods are available?

We currently have banking cards payment method (VISA, MasterCard) and Webmoney.

Is there a delivery charge? If so, how much is it?

The delivery charge is calculated for Express Mail Service(EMS) to each continent and depending on the total weight of the products.

How many days after I place my order through the website will my order be shipped?

An estimated number of days between the date of purchase and the date of dispatch is given for each product.

What options are available for shipping? and Which countries are available or unavailable to?

Orders are sent by Express Mail Service (EMS). We can ship to the countries or areas where EMS service is available. Even for some countries and areas, EMS is limited to certain areas.

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