International Orders are shipped via EMS and DHL which deliver the package in 7 to 14 working days. The shipping charge will appear in your shopping cart as you finalize your order BUT before your bank card is charged you can review this amount.
To ensure a fast, expedited delivery, please check that delivery address is correct and the payment has been processed or successful. Japan Pharmacy Trade will not be held liable for any shipments sent to the incorrect address provided by the customer. We only deliver to the address indicated in your Order.
There will be an unlikely event where shipping will be delayed due to strict customs and post office clearance that would need your signature to release the item. Shipping is tracked for the safety of your products, the tracking number will be provided once the shipment has been made and it could be tracked through a website. THE BUYER IS RESPONSIBLE for all taxes, duties, tariffs and customs laws in Buyer’s country.
We DO NOT accept international orders by phone. You can call us if you have concerns other than placing an order and/or payment. If you intend to call us, please be reminded that all in information about us, products and pricing are already in our website. We always improve and make our website more accessible and user-friendly please try to read them so we can save you effort, time & money in calling us for information that is already provided.
Nonetheless feel free to contact us if you need to, since it’s always our aim to provide excellent customer service.